Refund policy

Refund & Return Policy

At House of Zivon, we want you to shop with complete confidence. If your purchase doesn’t meet your expectations, we’re committed to providing a simple, transparent, and hassle-free return and refund process.

Shipping Policy

  • Free shipping on all orders.

7-Day Return Policy

You may request a return within 7 days from the date your order is delivered.

Returns requested after the 7-day return period will not be accepted.

Return Conditions

To be eligible for a return:

  • The product must be unused, unworn, and unwashed.

  • All original tags, labels, and packaging must be intact.

  • The product must be returned in its original condition, without any damage, stains, alterations, or signs of use.

  • A valid order confirmation, invoice, or other proof of purchase must be provided.

  • All returned products will undergo a quality inspection before a return, refund, exchange, or store credit is approved.

Return Pickup

  • A ₹100 return pickup charge will be deducted from the eligible refund or store credit.

  • Our courier partner will make up to 2 pickup attempts.

  • If the pickup cannot be completed after both attempts, or if reverse pickup is unavailable for your pincode, you may be required to ship the product back to our return address.

  • Reverse pickup availability is subject to the serviceability of your pincode.

Exchange Policy

  • An order can be exchanged only once.

  • Products that have already been exchanged cannot be exchanged again or refunded. Such cases may be considered for store credit, subject to successful quality verification.

  • If the replacement product costs more than the original product, the price difference must be paid in advance using a prepaid payment method.

  • If the replacement product costs less than the original product, the difference will be provided as store credit for a future purchase.

Refunds

Once the returned product reaches us and successfully clears our quality inspection, the refund process will be initiated.

  • Refunds are generally processed within 2–5 business days after approval.

  • The time taken for the refunded amount to reflect in your account may vary depending on your bank or original payment method.

  • Shipping charges and COD charges, where applicable, are non-refundable.

Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

We may request photographs, videos, or other relevant details to verify the issue. Once the issue is verified, we will provide an appropriate resolution, which may include a replacement, exchange, refund, or store credit.

Important Note

Returns that do not meet the conditions mentioned above may be rejected following quality inspection and the product may be sent back to the customer.

House of Zivon reserves the right to refuse a return, refund, exchange, or store credit if the product shows signs of use, washing, damage, alteration, or otherwise fails to meet the return requirements outlined in this policy.